Emirates Call Handling Centre, Manchester

Construction value:


Design team:




Interactive Space

Main Contractor: 


M&E Consultant: 

Building Services Design

A complete fit-out for a call handling centre



Close to the international airport in Manchester, Emirates’ new customer service centre was being constructed to handle calls from around the globe, via a 23,500 sq ft space over two floors.



The airline’s requirement was for a state-of-the-art building that would reflect its standing in the global airline industry. With its ability to transform mood and make a huge contribution to office efficiency, lighting was a key component in the vision of Emirates’ architects. New flat panel luminaires were to be fitted within the building’s existing ceiling grid, while the design also demanded that the lighting within this large open office space could be controlled to focus on smaller group areas.



We carried out full detailed design for the alteration and upgrade to all the building’s M&E installations. As part of this process, we approached a small luminaire company to manufacture a bespoke product that would meet Emirates’ needs. We also helped a commissioning specialist undertake a validation and due diligence report that provided full test and measurement of the existing mechanical installations. This included a video and scanning investigation of sub-terrain drainage.




    • Recessed 500mmx500mm modular LED luminaires, providing 400 lux at desk height
    • Modular luminaires installed in rows next to windows
    • Absence detection lighting for cellular offices and meeting spaces
    • Other equipment:
    • Boilers, flues, chillers, pumps and domestic hot water
    • Fire alarm system to BS5839 classification L3
    • Fire cabling via red FP200 enhanced cabling



The new call handling centre is now up and running, and delivering the high standards of service that customers expect from Emirates. The building is home to over 300 staff who speak a total of more than 20 languages, and Emirates has since announced further expansion in the Manchester area. The drainage investigation led to a negotiated lease, with the landlord making a contribution to the works and replacement of equipment